Liverpool Lime Street to open new assisted travel hub for passengers

Passengers travelling through Liverpool Lime Street station will soon benefit from a new dedicated space aimed at making journeys easier and more accessible, with Network Rail set to open an Assisted Travel Lounge later this month.

The £400,000 investment has transformed part of the main concourse into a quieter, more welcoming area designed to support those with additional mobility or sensory needs. Opening on Tuesday 31 March, the lounge will be available daily between 7am and 8pm, with staff on hand to provide assistance.

The new facility is intended to offer a calm alternative to the busy station environment, helping passengers feel more at ease before continuing their journeys. It will feature a range of accessibility-focused additions, including:

• Accessible seating with integrated space for wheelchairs
• An accredited Changing Places toilet facility*
• A sensory nook for people who find stations overwhelming
• A staffed welcome desk

Funding for the project has been supported in part by Muscular Dystrophy UK, which contributed £65,000 towards the Changing Places facility through a government-backed transport strategy grant.

Rachel Rahbarzare, station manager at Liverpool Lime Street, said:

“It’s been great to see the new Assisted Travel Lounge being installed at Liverpool Lime Street and I’m pleased to say it will be opening very soon. Travelling through our stations can be a daunting experience for some people but these new facilities will provide a chance to stop and wait in a calm, welcoming environment with features that will improve journeys for passengers.”

Image: Network Rail