Southeastern has announced a major programme to update and improve the online maps for 139 stations across its network. This follows the successful introduction of 3D station maps at 25 locations over the last 18 months, which proved popular with passengers for their clarity and accessibility. The new programme will see 3D maps introduced for a further 70 stations, alongside updated 2D maps for 69 others, helping customers better navigate and plan their journeys.

As part of the upgrade, all maps will now be available directly on the Southeastern website, rather than solely through National Rail Enquiries. The 3D maps provide a more accurate, to-scale view of each station’s layout, highlighting key facilities and accessibility features to make it easier for all passengers to plan their travel—particularly those visiting stations for the first time.

The improved designs offer a clearer visual representation of station size and structure, allowing passengers to familiarise themselves with exits, ticket machines, lifts, and platforms before travelling. This initiative supports Southeastern’s wider commitment to improving accessibility and ensuring customers can travel confidently and independently across its network. The full rollout of the new and updated maps is due to be completed by the end of March 2026.

Tina Owusu, Head of Inclusive Customer Experience at Southeastern, said:

“We are always working to find new and better ways to help customers travel with confidence. The programme to improve station maps will mean over two-thirds of our stations will have more modern and accessible 3D maps by the end of March 2026 – while the remaining 69 station maps will be updated to capture recent upgrades and improvements to facilities. We believe these improvements will make a big difference to all customers, but particularly those with accessibility requirements or those travelling to a station for the first time.”

Image: Southeastern