Following a successful trial at Benfleet station, all of c2c Railway’s station car parks have now transitioned to paperless receipts, marking a significant step in improving customer experience. The trial, which began in February, demonstrated the efficiency and convenience of digital receipts, eliminating common issues such as paper jams and printing errors. Customers now receive all receipts digitally, streamlining the parking process and enhancing the overall journey for rail users.

The move to paperless receipts also aligns with c2c’s Net Zero Plan, reducing paper usage by at least 216 rolls per year and eliminating the need for two bulk paper deliveries annually. By replacing paper with digital receipts, the operator is taking a measurable step toward sustainability while modernising services across its network.

Eleni Jordan, Commercial and Interim Customer Director, said: “At c2c we are committed to our Net Zero programme and this is another great step in achieving that goal. The ease of which customers can still get receipts for their tickets is seamless and it takes away so many of the hands-on difficulties that can arise with paper, such as jams and printing errors. The very successful trial at Benfleet, which yielded zero complaints from customers, showed us that our customers are all aboard the shift to paperless and support c2c in its Net Zero journey.”

For kiosk users, the process remains largely unchanged up to the point of requesting a receipt. The new paperless system produces a scannable QR code on-screen, with an alternative option to receive the receipt via email. Payments at kiosks are now entirely cashless, accepted via card, Apple Pay, or Google Pay, while customers can also pay online through c2c-parking.co.uk.

Image: c2c