LNER is urging customers to rethink their commuting routines ahead of the biggest timetable shake-up on the East Coast Main Line in more than a decade. A recent survey by the operator revealed that Brits are creatures of habit, with 68 per cent catching the same train at the same time, 66 per cent standing in the same spot on the platform, and 59 per cent boarding the same carriage. More than half (53 per cent) even claim a ‘regular’ seat, with 31 per cent admitting that someone else occupying their favourite spot can spoil the journey.

The survey highlighted commuters’ preferences, with 44 per cent opting for a window seat and 25 per cent seeking a quieter coach. Other priorities include a forward-facing seat (23 per cent), avoiding seats near toilets (22 per cent), and having a seat with a charging point (19 per cent). Many commuters also stick to familiar routines beyond seating, with 34 per cent listening to the same playlist and 27 per cent buying coffee from the same café.

Timing habits are also deeply ingrained: 78 per cent of commuters say they know the exact minute to leave home to catch their train, while 77 per cent prefer to arrive early, typically 12 minutes before departure. Regional variations exist, with Londoners more likely to arrive just minutes before the train (10 per cent), while Edinburgh commuters are more cautious, with one in four arriving over 20 minutes early.

Richard Judge, Head of Customer Experience at LNER, said: "At LNER, we know how much customers value their routines - from the time they travel to the seat they choose. But we also believe that change can be a positive thing to embrace. The new timetable, starting on 14th December, marks an exciting step forward, with more trains, more seats, and faster journeys along the East Coast route. We’re encouraging everyone to take a moment to check their train times and plan ahead. A small change in routine could lead to a smoother journey - and perhaps even a new favourite seat along the way."

Image: LNER